Process Lead - Loan Processing US Mortgage Operations - CP

Process Lead - Loan Processing US Mortgage Operations About FinacPlus FinacPlus is a Great Place to Work Certified organization, recognized for its people-first culture, collaborative environment, and commitment to continuous learning. We provide high-end virtual business process and technology services to leading global clients across mortgage, banking, finance, private equity, and data operations. Our teams work as seamless extensions of our clients' organizations, enabling them to scale efficiently while maintaining exceptional quality, compliance, and customer experience. At FinacPlus, you'll gain exposure to global mortgage operations, cutting-edge technologies, and international stakeholders while building a rewarding long-term career. About Our Client Our client is a rapidly growing U.S.-based real estate lending organization specializing in residential and commercial mortgage financing. Leveraging technology-enabled operations and streamlined lending processes, the organization delivers efficient financing solutions across multiple loan products while maintaining a strong focus on customer experience, operational excellence, and scalable growth. As lending volumes continue to expand, our client is strengthening its operations team to support efficient loan processing, faster turnaround times, and a seamless borrower experience throughout the mortgage lifecycle. Role Overview The Process Lead - Loan Processing will serve as an integral member of the mortgage operations team, supporting the end-to-end processing of U.S. mortgage loan files from submission through closing. This role is responsible for managing day-to-day file progression, tracking underwriting conditions, coordinating with borrowers and lending partners, reviewing documentation for completeness, and ensuring every file moves efficiently toward funding. The ideal candidate will work closely with the U.S.-based lending team while leveraging AI-enabled workflows and mortgage technology platforms to maintain operational excellence, proactively resolve issues, and deliver outstanding client support. Key Responsibilities Loan Processing & Pipeline Management Manage assigned mortgage loan files from submission through closing across DSCR, Bridge, RTL, Construction, and selected Commercial Real Estate transactions. Monitor loan pipelines daily to identify new underwriting conditions, outstanding documentation, lender requests, and potential closing delays. Maintain complete ownership of assigned files by ensuring timely movement through each processing milestone. Track loan status across lender portals, internal systems, and deal management platforms while maintaining accurate pipeline updates. Document Review & Quality Assurance Review borrower documentation for completeness, accuracy, and compliance prior to submission. Perform quality assurance on entity documents, title reports, insurance documentation, appraisal reports, financial statements, rent rolls, and other supporting loan documents. Organize and maintain complete electronic loan files throughout the processing lifecycle. Ensure all required conditions are satisfied before loan approval and closing. Stakeholder Coordination Communicate with borrowers, lenders, title companies, insurance providers, appraisal companies, and internal stakeholders to collect required documentation and resolve outstanding conditions. Prepare clear status updates and proactively follow up on pending items to keep transactions moving forward. Coordinate closely with U.S.-based Loan Officers and Operations teams to ensure seamless execution. Operational Excellence Utilize AI-assisted workflows, mortgage platforms, and document management systems to improve productivity while independently validating all outputs for accuracy. Maintain accurate reporting of loan milestones, outstanding conditions, and processing timelines. Escalate complex underwriting decisions, pricing exceptions, lender selection matters, borrower negotiations, or structural issues to senior leadership. Contribute to continuous process improvement initiatives that enhance operational efficiency and service quality. Qualifications & Experience 6+ years of experience in U.S. Mortgage Loan Processing, preferably within Private Lending, DSCR, RTL, Bridge Loans, Construction Lending, or Commercial Mortgage operations. Strong understanding of U.S. mortgage loan processing workflows from application through closing. Experience working with underwriting conditions, title documentation, insurance, appraisal reports, borrower documentation, and lender portals. Master's degree in Finance, Commerce, Business Administration, Accounting, or a related discipline. Excellent written and verbal English communication skills. Strong Pr