01Overview
HCLTech walk-in for Process and Backoffice Trainer in Hyderabad
Date : 25th and 26th July'26
Time : 10AM to 3PM
Address : Avance Business Hub, Ascendas IT Park
Building H-08, Level 2, Phase 2
HITEC City, Hyderabad
Note: Do not carry laptop, carry only ID proof and resume.
JOB SUMMARY
This position is responsible for the training of production staff in support of residential and small business operations. The position is responsible for managing and maintaining processes associated with training, quality monitoring and measuring across the operations. The position will assist in identifying, recommending and implementing training programs and practices with a focus on a excellent customer experience and a cost-effective, high-performing operation.
Essential Duties and Responsibilities
Ability to speak in front of groups and present effective and high quality training material
Review, assess, and identify training needs to provide staff with necessary skills and knowledge
Assist in developing and implementing training & quality standards and processes to assess people performance
Ability to maintain and keep training materials current and relevant
Collaborate with key stakeholders on training processes and scoring techniques
Receive and implement feedback from groups, training manager, and functional leads for training improvements
Conduct virtual training classes for new hires and continuous learning
Conduct training with a larger audience; current hires and continuous learning
Be self-sufficient, self-motivated, and able to receive constructive feedback
Define and maintain standards to ensure the integrity of the Training process
Assist in the design and implementation of quality programs to motivate and recognize employees
Use business tools and advanced industry knowledge to identify training opportunities
Identify and recommend operational and technological tools to improve efficiency
Work in a cooperative manner to maintain an effective r .
