01Key Responsibilities
Deliver New Hire, Refresher, and Process Training programs.Conduct assessments, certifications, and coaching interventions.Support nesting and performance improvement initiatives.Ensure training effectiveness and operational readiness of learners.Experience:Minimum 2-3 years of training experience in an International BPO environment.Minimum 1 year of exposure to BFSI processes.Strong domain knowledge in one or more of the following:Fraud OperationsCredit Card ServicesFraud Prevention & DetectionChargebacks & DisputesRisk & Compliance OperationsPayment Processing Operations .
