01Overview
The Customer Experience Product Manager for Cisco Meraki is essential to our mission to aligning innovative technical solutions with customer needs to ensure a first-rate user experience. This role demands an individual with deep technical expertise, fluency in data-driven insights, and a passion for customer-centric product management to promote product adoption and impact customer happiness.
Day to day, you will perform:
- Customer Adoption Journey: Craft compelling interactions with Cisco Meraki products that emphasize their practical advantages driving user adoption and enhancing customer allegiance
- Data-Driven Analysis and Insights: Assess usage data to discern customer behavioural trends, adoption barriers, and challenges. Leverage insights to polish product strategies and address customer implementation issues. Understand and correlate metrics and Key Performance Indicators (KPIs), find opportunities to collaborate between Engineering (Product Development), Sales, Customer Success, and Renewals, ensuring alignment and driving collective success across these critical functions
- Innovative Technical Leadership with Startup spirit: Regularly improve the adoption systems and methodology by infusing the latest technological innovations and industry standards. Embody a growth mindset by being agile, taking calculated risks, and encouraging a culture of rapid iteration and continuous improvement to stay ahead in the fast-evolving Gen AI space
- Ongoing Professional Development: Stay at the forefront of Cisco technology by acquiring and using Cisco certifications and other industry-recognized credentials
- Strategic Cross-Functional Collaboration: Build strong partnerships with Customer Success, Partner Channels, Digital Journeys, Business Units, Renewals, and Sales departments to capture feedback and drive improvements in the adoption recommendation process
Who you'll Work With
you'll join a dynamic team focused on an ever-expanding portfolio of Meraki/Catalyst pr .
