01Overview
About The Role
We are a leading loyalty player in the banking segment, and this role sits at the centre of banking loyalty thought leadership. As Solutions Architect, you will be our in-house banking loyalty expert shaping the product for banking clients, setting up the Customer Success processes that make those engagements repeatable, and partnering directly with customers to guide their loyalty growth.
This is a hands-on, customer-facing role for someone who combines deep domain knowledge with product instinct and the ability to translate client needs into scalable solutions.
Key Responsibilities
Enhance and shape the Xoxoday product for banking loyalty use cases, working closely with Product and Tech.
Guide on product features but also operational excellence that helps reduce issues
Define and set up Customer Success processes that ensure consistent, successful delivery for banking clients.
Act as a trusted advisor to banking customers, providing growth consulting that delights and retains them. This includes guiding them on growth initiatves and campaigns
Partner across Product, Tech, and CSM to align solution design with delivery and roadmap.
Bring the voice of the banking customer into product and process decisions.
What Success Looks Like (First 6 Months)
The product is meaningfully stronger for banking loyalty scenarios.
Repeatable processes are in place for onboarding and servicing banking clients.
Banking customers see clear value and growth from the right consulting and solution design.
Must-Have Skills & Experience
Deep banking loyalty expertise proven domain knowledge of loyalty programs in the banking sector.
Strong client-facing persona, comfortable advising senior stakeholders.
Solid product knowledge and the ability to shape solutions, not just deliver them.
Experience defining humand and system processes that scale across multiple clients.
79 years of relevant experience.
Preferred Background
Background specifically in banking loyalty.
A track record of product vision, industry knowledge, and process definition in a client-facing capacity. .
