01Overview
Job Description:
Managing end-to-end process re-engineering or improvement activities executing a significant process re-engineering effort to achieve sales conversions, sales efficiency and cross sell for the Bank with an overarching objective to increase the product per customer.
Own E2E product roadmap and subsequent program and project management to ensurefaster time to market and productive product backlog.
Own the design,solution and adoption of the DIY and tele-assisted cross sell product journeys to drive conversions with higher sales efficiency, lower TATs, higher automations.
Identify and implement the latest and greatest outbound contact center tech to improve agent experience and excellence.
Benchmark product Cross sell journeys across competition work with the respective business units to drive execution. .
