01Overview
Job Description
Understanding Business requirement and documenting it
Engagement and timely closures of proposal/ plans / designs with internal and external stakeholders w.r.t new solutions/ use cases
Completely own the assigned product including research, conceptualization, acquisition, adoption, engagement and customer experience.
Design innovative and elegant solutions for complex workflows. Create things that people will love and talk about.
Develop wireframes, user stories customer journeys, behavioral specifications and personas. Create business case to justify the proposed investment.
Prepare and execute detailed User Acceptance Testing Projects / Fixes as per the requirement in Mobile Banking projects
Help business implement technology solutions in a cost effective way by determining the requirements of a project or program and communicating them clearly to stakeholders, facilitators and partners
Coordination with various Departmental Heads / Users like Business team, Product Team, IT, Vendors etc. to execute projects as per requirement
Work with Internal customers to resolve their issues, identify opportunities for automation to minimize manual intervention
Supporting business in case of live issues by coordinating with technology and getting it resolved in the expected TAT
Conduct periodic meetings with business partners to share overall status of work, progress, issues etc.
Working with multiple delivery and business partner teams
Prepare User Guides and train users on newly developed Systems
Provide inputs to process team while preparing processes related to systems
Maintain Timely & Accurate MIS and Reporting.
Knowledge of entire project SDLC and active involvement in projects from requirement documentation to post production support
Ideal Profile:
4-6 years work experience with exposure to digital & technology
Awareness of latest technology and comfortable working with Webservices/Api/SQL
Should have good analytical skills, an eye for detail and positive attitude in terms of finding best solution to problems, issues or requirements
Strong appreciation of User Experience, User Centric design
Ability to balance customer needs with business objectives.
Excellent written and oral communication skills
Min Qualification: B.E/B.Tech .
