01Responsibilities
Product Strategy & Vision: Define the roadmap and develop conversational AI products, aligned with business goals and customer experience strategies.
Customer Insights: Understand user journeys, pain points, and conversational contexts through research, analytics, and feedback loops.
Conversational Design: Partner with UX writers and linguists to ensure natural, empathetic, and effective dialogue flows.
Execution & Delivery: Campaign execution to generate leads across assets and liability products.
Analytics & Optimization: Measure success through KPIs such as response accuracy, engagement and customer satisfaction.
Stakeholder Management: Collaborate with product, marketing, sales, and operations teams to drive adoption and continuous improvement.
Call Centre: Collaborate with the Call Centre te .
