01Responsibilities
Product Strategy & Vision: Define the roadmap and develop conversational AI products, aligned with business goals and customer experience strategies.
Customer Insights: Understand user journeys, pain points, and conversational contexts through research, analytics, and feedback loops.
Conversational Design: Partner with UX writers and linguists to ensure natural, empathetic, and effective dialogue flows.
Execution & Delivery: Campaign execution to generate leads across assets and liability products.
Analytics & Optimization: Measure success through KPIs such as response accuracy, engagement and customer satisfaction.
Stakeholder Management: Collaborate with product, marketing, sales, and operations teams to drive adoption and continuous improvement.
Call Centre: Collaborate with the Call Centre team for optimizing the dialler strategy to maximize the outbound and inbound conversions
Innovation: Stay ahead of the curve in emerging AI trends (LLMs, speech synthesis, multimodal AI) and translate them into real-world product capabilities.
Education Qualification
Graduation: Bachelors degree in Engineering, Computer Science, or a related field.
Post-graduation: MBA/PGDM
Experience
48 years in product management, with at least 2+ years in Conversational AI, NLP, or related AI products.
Proven track record of launching Voice or chatbot-based products at scale.
Strong understanding of LLMs, NLP frameworks and conversational UX design principles. .
