Product Manager-Employee Benefits (Group Insurance)

Key Responsibilities Product Ownership Own the product roadmap and backlog for the Employee Benefits platform, with Group Insurance as the core focus areaDefine and prioritize features across the full employee benefits lifecycle: enrollment, dependent/life-event endorsements, benefits utilization, claims, and annual renewalsTranslate business and client (HR/employer) requirements into clear, well-scoped product requirements and user storiesOwn the product for both end users employees (self-service enrollment, claims tracking, digital ID cards, policy documents) and HR admins (census management, bulk endorsements, reporting, employee query resolution)Discovery & Requirements Conduct user research and requirement-gathering with HR admins, employees, and internal broking/operations teams to identify pain points and opportunitiesBuild a working understanding of Group Insurance product structures (sum insured, family floaters, riders, waiting periods, portability, flexible benefit design) to make informed product decisionsValidate concepts and specs with stakeholders before development, ensuring alignment with insurer capabilities and regulatory requirementsExecution & Delivery Write clear PRDs/specs and work with Engineering to deliver features on time and to quality barPartner with Design on employee- and HR-facing UX to ensure the platform is simple and intuitive for non-technical usersCoordinate UAT, launch readiness, and go-live activities for new features and client onboardingManage and mentor the Associate Product Manager on the employee benefits moduleCross-Functional Coordination Work with Claims and Operations teams to ensure the platform supports fast, transparent claims intimation and tracking for employee benefits claimsWork with Sales/Client Success to understand employer/HR client needs and incoming requirements from new client onboardingCoordinate with Quote Management and Policy Administration product owners where employee benefits touches shared systemsMetrics & Continuous Improvement Define and track KPIs for the employee benefits module: enrollment completion rate, HR self-serve %, claims turnaround time, platform adoption, and HR/employee satisfaction (NPS/CSAT)Use data and user feedback to continuously improve the enrollment, endorsement, and claims experience .