01Overview
Role & responsibilities
- Own the Zoho One ecosystem across CRM, Projects, Books, Inventory, Desk, People, Analytics, Creator, Forms, Sign, and other business applications.
- Gather business requirements from stakeholders and translate them into scalable digital solutions.
- Work closely with implementation partners and vendors to design, implement, and optimize business processes.
- Manage product roadmap, releases, enhancements, and feature prioritization.
- Configure workflows, approvals, forms, dashboards, reports, and automation.
- Drive process standardization across Sales, Marketing, Finance, Procurement, HR, Customer Service, and Operations.
- Coordinate integrations between Zoho and third-party applications, including ERP, payment gateways, communication tools, and APIs.
- Monitor system adoption, identify improvement opportunities, and increase operational efficiency.
- Prepare functional specifications, UAT plans, training documentation, and SOPs.
- Ensure data quality, governance, security, and user access management.
- Act as the internal product owner for all enterprise applications.
Preferred candidate profile
- 4 to 8 years of experience in Product Management, Business Systems, ERP, CRM, or Digital Transformation.
- Hands-on exposure to Zoho One implementation is preferred.
- Experience with one or more enterprise platforms such as Zoho, Salesforce, Microsoft Dynamics, SAP, Oracle, Odoo, or HubSpot.
- Solid understanding of CRM, Finance, Inventory, HR, Procurement, and Workflow Automation.
- Experience working with APIs and system integrations.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving mindset. .
