Key Responsibilities
- Evaluate new business opportunities and optimize current channels
- Develop new partnerships within and outside the Tata Capital ecosystem for cross-selling different products
- Manage projects related to new opportunities and collaborations
- Coordinate with channels and sales teams to drive business growth
- Initiate and plan marketing campaigns as requested by the channels
- Collaborate with the Business Intelligence Unit (BIU) and Marketing team to execute campaigns
- Develop new products from conceptualization to launch
- Engage with Product teams to create specific products/schemes for Retail loan customers
- Generate and publish timely Management Information System (MIS) reports for the channel
- Conduct market research for competition benchmarking in terms of product proposition and process flow
- Drive sales of Insurance and other Cross-Sell products for fee revenue
- Lead Process Improvement Projects to enhance customer experience
- Develop training content for employees on product knowledge
- Focus on building new partnerships, engagements, and digital journeys with external vendors as part of strategic initiatives
- Collaborate with cross-functional teams like technology and operations to improve user experience through new technology/process changes
- Gather insights on customer experience, identify gaps, propose new ideas for market penetration, and drive overall business goals
- Work with BIU, risk, and analytics team to explore new segments, analyze customer portfolio, and develop new product offerings
- Liaise with stakeholders from Business Intelligence, risk, and analytics teams to identify new segments and explore opportunities
