02Key Responsibilities
Translate home lending validation, risk, operational, and customer experience needs into product features, epics, user stories, and backlog items. Own and prioritise the squad backlog for initiatives across the Validators space, ensuring alignment to crew objectives and measurable business outcomes. Lead initiatives that improve and automate income verification, reducing manual validator effort while maintaining strong lending quality and risk controls. Support the expansion of our fraud detection capabilities beyond payslips to additional document types used in the home loan application journey. Partner with validators, lending operations, risk, compliance, and technology stakeholders to identify pain points and deliver practical, scalable solutions. Define clear acceptance criteria and ensure delivered solutions meet business, risk, compliance, and operational requirements. Monitor and use key performance indicators such as straight-through processing rates, validation turnaround time, manual touchpoints, exception volumes, rework rates, fraud detection outcomes, and validator productivity. Support change management, adoption, and communications for new validation capabilities, ensuring users understand new processes and system behaviours. Continuously identify opportunities to simplify the home loan journey, reduce operational friction, and improve customer, banker, broker, and validator experience. Promote quality delivery through automation, data-driven decision-making, and close collaboration with engineers, analysts, testers, designers, and business SMEs. Skills & Experience: 812 years of experience in product ownership, business analysis, lending technology, financial services, operations transformation, or digital delivery. Strong understanding of home lending processes, including application assessment, document collection, income verification, validation, credit risk controls, and operational workflows. Experience working with lending operations, validators, bankers, brokers, risk, compliance, and technology teams. Experience delivering automation, workflow digitisation, rules-based decisioning, straight-through processing, or operational efficiency initiatives. Good understanding of fraud detection, document verification, income verification, and risk-based controls within a lending environment. Experience with Agile delivery, including backlog management, story writing, prioritisation, sprint planning, stakeholder engagement, and delivery governance. Ability to convert complex business problems into clear product outcomes, requirements, and delivery plans. Strong .
