Product Owner II

PDI Software is looking for a Product Owner II to support and enhance our consumer-facing loyalty platform, with a primary focus on product maintenance, stability, and continuous improvement. This role is responsible for triaging and prioritizing customer-reported issues, ensuring timely resolution, and driving high-quality fixes through to production. The Product Owner II will also coordinate and manage standard monthly release cycles, working closely with other Product Owners, engineering teams, and key stakeholders to ensure smooth, predictable, and high-quality deployments. This role requires strong operational discipline, attention to detail, and the ability to balance reactive maintenance work with planned release commitments. As a critical member of an Agile development team, the Product Owner will partner with Product Managers, Engineering, Support, and business stakeholders to deliver high-quality outcomes that improve platform reliability and customer satisfaction. Primary

Stay aligned with and contribute to the product vision, roadmaps, and priorities Own and prioritize the maintenance backlog, with a strong focus on triaging and resolving customer-reported issues Partner closely with Support teams to intake, investigate, and document production issues Act as the primary point of contact for defect lifecycle management, from intake through resolution and deployment Ensure timely and high-quality delivery of bug fixes and maintenance enhancements into production Coordinate and manage monthly release cycles, including scope alignment, dependency tracking, and readiness validation Collaborate with other Product Owners to consolidate and finalize release scope and timelines Drive release planning activities, including backlog readiness, stakeholder communication, and risk mitigation Author and publish detailed release notes and customer communications for all maintenance and monthly releases Monitor production issues and trends to identify systemic improvements and reduce recurring defects Ensure proper documentation of defects, root cause analysis, and implemented fixes Balance backlog priorities between maintenance, defects, and minor enhancements Work closely with system users (customers, partners, consulting) to understand product issues and needs Translate business and technical requirements into clear, actionable user stories with defined acceptance criteria Attend sprint planning meetings and work with the team to define sprint goals Guide Agile teams in breaking down user stories and defining acceptance criteria Ensure product backlogs are prioritized and aligned with team capacity and velocity Conduct backlog refinement meetings, sprint reviews, and product demos Collaborate with engineering teams during sprints to clarify requirements and ensure desired outcomes Manage product backlog in ALM tools such as Jira, Azure DevOps, or similar platforms Ensure adherence to release governance, deployment processes, and quality standards Track and report on key maintenance and release metrics (defect volume, resolution time, release quality, etc.) Qualifications: 4-6 years of experience working as a Business Analyst, Product Owner, Product Manager, or similar role At least 2+ years of experience working as an Agile Product Owner Experience managing production support, maintenance backlogs, or defect triage processes Experience coordinating releases or working within structured release cycles (monthly or quarterly) Strong understanding of the software defect lifecycle, root cause analysis, and issue prioritization Proven ability to manage competing priorities between planned work and unplanned production issues Highly motivated self-starter with a desire to take ownership and drive outcomes Strong written and verbal communication skills, with the ability to translate technical concepts into non-technical terms Ability to work independently as well as collaboratively in a fast-paced, team-oriented environment Strong organizational, time management, and multi-tasking skills Strong analytical and problem-solving skills with attention to detail Ability to influence decisions and drive alignment without direct authority Experience with .