Product Owner

** **Requirement Development & Harmonization** - Coordinate and provide requirements by collaborating with various teams to capture goals, pain points, and regulatory needs - Ensure product features are consistent and harmonized across all countries - Define and prioritize the capability roadmap based on business impact and customer feedback - Engage stakeholders to understand workflows, user needs, and market nuances - Develop detailed business cases for features including investment needs and financial benefits **Solutioning & Delivery** - Align wireframes, prototypes, and user stories with business rules and platform standards - Lead the design and delivery of analytics solutions to support product performance - Coordinate dependencies, app-store timelines, and phased rollouts **Testing & Quality Assurance** - Lead daily sessions to prioritize and resolve issues during requirements gathering and testing phases - Partner with QA to define end-to-end scenarios and functional tests - Validate store metadata, screenshots, and privacy labels for app-store readiness **Delivery Coordination** - Maintain a prioritized backlog; manage scope changes and acceptance criteria - Ensure all documentation is complete for release management **Stakeholder Engagement & Strategic Planning** - Provide concise status updates and readiness checkpoints to stakeholders - Prepare strategic and product-related documentation to support decision-making **

** - 12+ years of industry experience in product ownership/management role for B2C mobile apps - Proven experience in delivering large-scale transformation initiatives with significant budgets - Strong execution experience across requirements, solutioning, testing, release - Proficiency with various tools such as Jira, Figma, Google Analytics, Tableau - Excellent written and verbal communication skills Prudential is an equal opportunity employer, providing equality of opportunity and benefits for all individuals, irrespective of various personal characteristics. As a Capability Lead at Prudential, your primary responsibility will be to drive the execution and harmonization of customer-centric servicing journeys within the global insurance servicing mobile app. You will be coordinating and providing requirements, ensuring product consistency across all countries, and delivering localizations that address country-specific regulatory, operational, and customer needs. Additionally, you will design and deliver data and analytics solutions to ensure post-launch enhancements are data-driven and rooted in usage analytics. **Key Outcomes:** - Operational improvements: Measurable cost savings via automation, reduced turnaround time, and fewer errors - Customer experience uplift: Improved CSAT/NPS, app ratings, and engagement metrics - Commercial impact: Revenue generation via upsell, cross-sell, and NPS commercialization - Adoption at scale: Harmonized product features and servicing journeys successfully launched and adopted across all markets **

** **Requirement Development & Harmonization** - Coordinate and provide requirements by collaborating with various teams to capture goals, pain points, and regulatory needs - Ensure product features are consistent and harmonized across all countries - Define and prioritize the capability roadmap based on business impact and customer feedback - Engage stakeholders to understand workflows, user needs, and market nuances - Develop detailed business cases for features including investment needs and financial benefits **Solutioning & Delivery** - Align wireframes, prototypes, and user stories with business rules and platform standards - Lead the design and delivery of analytics solutions to support product performance - Coordinate dependencies, app-store timelines, and phased rollouts **Testing & Quality Assurance** - Lead daily sessions to prioritize and resolve issues during requirements gathering and testing phases - Pa