Product Solution Engineer (Delhi)

- Act as the primary point of contact for customer issues related to phone services on our SaaS platform. - Handle customer tickets promptly, ensuring timely and effective resolution. - Collaborate closely with development and support teams to diagnose, troubleshoot, and resolve issues. - Analyse tickets and find patterns for Product Enhancements. - Provide clear and concise communication to customers regarding the status and resolution of their issues. - Maintain detailed records of customer interactions and resolutions in our ticketing system. - Participate in agile development processes, contributing to sprint planning, stand-ups, and retrospectives. - Utilize your knowledge of APIs, databases, and UI technologies to analyze and resolve technical problems. - Develop and maintain documentation for troubleshooting processes and solutions.

- Bachelors degree in Computer Science, Information Technology, or a related field. - 3+ years in Product Ops, Consultant, Data, Solutions roles or related fields - Should have troubleshooting and debugging experience. - Experience working with cross-functional teams (e.g., Engineering, Design, Product Management) - Proven experience in a technical support or product solution role, preferably within a SaaS environment. - Basic knowledge of APIs, databases, and UI technologies such as Vue.js, MongoDB, and RESTful APIs. - Project management tools (e.g., ClickUp, Freshdesk) - Familiarity with product development methodologies (e.g., Agile) - Experience with automation tools is a plus(e.g., Zapier, Automator) - Ability to work with stakeholders to assess potential risks. - Ability to analyze existing tools and databases and provide software solution recommendations. - Ability to translate business requirements into non-technical lay terms. - Ability to read APIs. Preferred Soft Skills - Strong problem-solving skills and analytical mindset - Experience with additional programming languages or frameworks. - Familiarity with other customer support tools and ticketing systems. - Previous experience in a customer-facing role. - Ability to prioritise and manage multiple projects - Excellent communication, collaboration and interpersonal skills - Adaptability and flexibility in a fast-paced environment EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an workplace where really .