Product Support Associate

As a Product Support Associate at Network Solutions, you will play a crucial role as the first point of contact for clients, dealing with technical issues, providing customer feedback, and supporting the implementation of new applications. Your responsibilities will include: - Troubleshooting technical issues related to products and services - Following up with clients to ensure issue resolution - Handling internal and external escalations through emails and calls - Interacting with customers via various mediums to identify and address their problems - Testing and analyzing active and upcoming products and services - Reporting bugs and assisting in finding solutions - Developing strategies to enhance customer experience, internal processes, and business profitability - Being flexible to work in a 24*7 setup with rotational shifts To succeed in this role, you should possess the following qualifications: - Preferably a graduate with a bachelor's degree in engineering, Computer Science, or a related field - Willingness to contribute towards challenging goals - Strong customer service skills with empathy and enthusiasm - Ability to identify and address customer needs effectively - Excellent written and verbal communication skills - Good understanding of computers, the Internet, and a willingness to learn new skills - Tech knowledge required in networking, DNS basics, domain names, web hosting servers, hardware, Linux/Windows Operating Systems, cPanel/Plesk, mail client configuration, web-based CMS applications like WordPress, etc. Network Solutions values its employees and offers a supportive work environment, including: - Three work environment scenarios: work-from-home, hybrid, or work-from-the-office - Emphasis on work-life balance and meaningful work - Commitment to diversity and inclusion, fostering a culture of belonging - Employee care with benefits such as health insurance, education/certification sponsorships, flexi-leaves, and more - Opportunities for career growth, mentorship, and learning different aspects of the business Join #teamnewfold at Network Solutions and embark on a fulfilling career where your skills and contributions will be valued and rewarded.