01Overview
MINIMUM QUALIFICATIONS:
Bachelor's degree or equivalent practical experience.
5 years of experience in a project or program management, consulting, or
client-facing role.
Ability to work non standard working hours in line with customer
requirements.
Ability to communicate in English fluently, to support the customers and
stakeholders in the region.
PREFERRED QUALIFICATIONS:
Experience using Google Ads or other online advertising solutions and the
media landscape.
Experience in technical troubleshooting or customer support, and ability to
own experience and solutions.
Experience in business analytics to conduct analysis, develop dashboards, and
make recommendations.
Experience in managing and influencing stakeholders.
Ability to develop comprehensive perspectives on customer-focused solutions
along with excellent problem-solving skills.
Excellent communication and stakeholder management skills, with the ability
to work in a team-oriented setting.
ABOUT THE JOB:
Google creates products and services that make the world a better place, and
gTechs role is to help bring them to life. Our teams of trusted advisors
support customers globally. Our solutions are rooted in our technical skill,
product expertise, and a thorough understanding of our customers complex needs.
gTech Ads Customer Experience (CX) organization is a customer centric,
solution-generating team that helps our advertisers and sales teams make the
most out of our products.
As a Product Solutions Consultant, you will have product knowledge, provide
customer support and own customer solutioning. You will focus on managing
troubleshooting tasks, and use your problem-solving skills to detect and provide
resolution to issues. You may also be responsible for liaising with
internal/external stakeholders to provide communication on customer issues and
questions.
RESPONSIBILITIES:
Prioritize and deliver outstanding customer service throughout the customer
journey, troubleshooting .
