Product Support Engineer | Global

1+ yr of experience as Product Support Engineer Experience in providing support for ETL or data warehousing is preferred Good understanding of Unix and Databases concepts Experience working with SQL and No-SQL databases and writing simple queries to debug issues Being able to creatively come up with solutions for various problems and implement them Experience working with REST APIs and debugging requests/responses using tools like Postman Quick troubleshooting and diagnosing skills Knowledge of customer success processes Experience in document creation High availability for fast response to customers Language knowledge required in one of NodeJs, Python, Java Hands-on familiarity with AI/LLM tools for productivity prompting effectively for debugging, documentation, or code review is a strong plus Basic understanding of how AI/ML models work (e.g. what makes a good anomaly detector, how LLM-based chatbots handle intent) is a bonus, even without hands-on ML experience Background in AWS, Docker, Kubernetes, Networking an advantage Experience in SAAS B2B software companies an advantage Ability to join the dots around multiple events occurring concurrently and spot patterns Growth At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, were seeking talented individuals eager to grow with us. We believe in empowering our people to take ownership, lead with confidence, and shape their careers. Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth. Learning Wallet: Enrol in external courses or certifications to upskillwell reimburse the costs to support your development. Culture We believe in building strong teams and lasting connections. Regular community engagement and team-building activities Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture Wellness Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents Work Environment We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation. Join us to be .