01Overview
Core Responsibilities
Ensure secure production operations through active monitoring, alert handling, and proactive issue detection.
Manage the incident lifecycle (P2P5) including triage, analysis, coordination, and resolution under guidance for P1 issues.
Assist in root cause analysis, resolution of recurring issues, and implementation of preventive measures.
Maintain and update runbooks, SOPs, playbooks, and knowledge base to support consistent operations.
Support and enhance the observability setupdashboards, alerts, logs, metrics.
Collaborate with DevOps/SRE teams on automation, self-heal scripts, and reduction of manual tasks.
Provide operational support across L1/L2 activities and contribute to L3 investigation under guidance.
Participate in oncall rotations and adhere to team schedules and workload priorities.
Communicate effectively with business and engineering teams on incident updates, impact, and resolutions.
Ensure compliance with change management, audit needs, and security standards.
Track and support improvements in key operational metrics such as SLA adherence, MTTA, and MTTR. .
