01Overview
Core Responsibilities
- Ensure secure production operations through active monitoring, alert handling, and proactive issue detection.
- Manage the incident lifecycle (P2P5) including triage, analysis, coordination, and resolution under guidance for P1 issues.
- Assist in root cause analysis, resolution of recurring issues, and implementation of preventive measures.
- Maintain and update runbooks, SOPs, playbooks, and knowledge base to support consistent operations.
- Support and enhance the observability setupdashboards, alerts, logs, metrics.
- Collaborate with DevOps/SRE teams on automation, self-heal scripts, and reduction of manual tasks.
- Provide operational support across L1/L2 activities and contribute to L3 investigation under guidance.
- Participate in oncall rotations and adhere to team schedules and workload priorities.
- Communicate effectively with business and engineering teams on incident updates, impact, and resolutions.
- Ensure compliance with change management, audit needs, and security standards.
- Track and support improvements in key operational metrics such as SLA adherence, MTTA, and MTTR. .
