01Key Responsibilities
Serve as the primary point of contact for investment banking clients, provide Level 2 support and address inquiries and provide expert support for Cleared Derivatives products.Investigate, troubleshoot, and resolve functional and technical issues with applications hosted at FIS and at Client environmentsManage incident tickets, escalations, and problem resolutions within SLAs.Assist with internal and external auditsLiaise with development teams for issue fixes and enhancements.Maintain strong relationships with clients, provide timely updates and ensure a positive customer experience.Participate in Disaster Recovery (DR) and Business Continuity (BCP) tests.Perform application monitoring using tools like Geneos, Prometheus, Grafana, AutosysSupport ITIL-based processes such as incident management, problem management, change management, release management, capacity planning etc.,Document client issues and recurring challenges to improve efficiency.Document client issues and recurring technical challenges to improve product quality and efficiency.What You Bring (Knowledge & Experience)
2+ years of experience in production or product support within capital markets, investment banking, or financial services.Knowledge of capital markets and Cleared Derivatives post-trade activities will be an added advantageHands-on experience with UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle).Familiarity with monitoring tools (Geneos, Prometheus, Grafana) and scheduling/automation tools (Autosys).Service Request, Incident, problem, change, release and deployment management experience (ITIL framework).Proven client-facing experience with excellent verbal and written communication skills to interact with clients and internal teamsAbility to work independently, prioritize tasks, and handle critical issues efficiently.Essential Skills
Hands-on experience in UNIX/Linux, Shell scripting, SQL, and database operations.Experience with financial services, capital marketsExperience with automation tools like Autosys, Control-M for job scheduling and monitoringStrong Problem-solving, troubleshooting, and debugging skills.Ability to work in shifts, including early mornings and flexibility to work on weekends as requiredGood working knowledge in incident management, problem management, change management, release and deployment management etc., (ITIL framework).Proficiency in ITIL-based processes and ticketing tools like ServiceNow, TeamSupport etc.,Capability to work in a demanding environment with clear objectives and meet targetsGood communication and interpersonal skills to interact with clients and internal teams.Desirable Skills
Knowledge of using monitoring tools like Geneos, Prometheus, Grafana.Experience with CD post-trade processes, including trade allocation, trade matching, reconciliations, and settlements.Prior banking/financial institution experience.Exposure to cloud-based environments and automation technologies.SRE knowledgeEducation & Certification
Bachelors degree in computer science, Engineering, Technology or a related field OR equivalent education, training, or work experience.ITIL v3/v4 certification is a plus.What we offer you:
An exciting opportunity be a part of Worlds Leading FinTech Product MNCTo be a part of vibrant team and to build up a career on core banking/payments domainCompetitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependentsA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities FIS is your final career step!If you're passionate about capital markets .
