01Key Responsibilities
1. Commission Platform Administration (SPIFF)
Act as the primary administrator for the SPIFF commission platform (a Salesforce-owned platform).
Ensure accurate and complete monthly commission calculations across the US Sales organization.
Perform, review, and validate manual adjustments required due to:
o System limitations or gaps
o Deal-specific exceptions
o Intentional manual commission calculations
Ensure final commission outcomes are accurately reflected in each sales representatives paycheck.
2. Monthly Commission Review & Payroll Interface
Own the detailed monthly commission review process, which represents the majority of the roles effort.
Deliver high-quality, error-free commission outputs, supported by clear documentation and audit trails.
Validate commission calculations prior to leadership sign-off.
Partner with US-based Sales Leadership to support reviews, explanations, and approvals.
Coordinate closely with Payroll to ensure timely and accurate commission payouts.
3. Quarterly Bookings True-Up Process
Lead the quarterly bookings true-up process following revenue realization.
Review actual revenue approximately six months post deal close.
Annualize revenue and adjust commission payouts accordingly, including:
o Incremental commission payments
o Commission claw backs, where applicable
Adhere to established SOPs while escalating non-standard or ambiguous cases with clear recommendations.
4. Cross-Functional Stakeholder Partnership
Partner with Sales Operations, Commercial Operations, FP&A, Accounting, and Sales Leadership to clarify deal structures, bookings assumptions, and commission logic.
Serve as the single point of accountability for commission accuracy and governance.
Resolve commission-related inquiries for a large and growing US sales organization (6070+ stakeholders, including sales reps, SMEs, CX teams, and sales leaders).
Build trusted relationships by providing clear, timely, and well-reasoned explanations of commission outcomes.
5. Commission Accruals & Financial Controls
Support or own monthly commission accruals in coordination with FP&A and Accounting teams.
Ensure accruals accurately reflect earned commissions, expected true-ups, and known risks.
Maintain robust documentation, controls, and audit-ready support.
6. Process Excellence & Role Evolution
Design and maintain scalable .
