01Overview
Journeys Program Support Role Title: Journeys Program Support (CL9) Role Summary Provides operational and program management support for the client visit lifecycle, ensuring seamless planning, coordination, execution, and follow-through across all engagements. Key Responsibilities Visit Coordination Manage visit intake, scheduling, tracking, and workflow coordination Support execution of the end-to-end visit process from request through completion Coordinate stakeholders across account, business, and operational teams Program Operations Maintain visit dashboards, trackers, and reporting Monitor milestones, timelines, and deliverables Ensure adherence to established processes and quality standards Logistics & Communications Coordinate meeting schedules, logistics, communications, and documentation Prepare visit materials and support engagement readiness activities Manage post-visit documentation and action tracking Continuous Improvement Support maintenance of playbooks, templates, and knowledge repositories Identify opportunities to simplify processes and improve efficiency Qualifications Strong organizational and project coordination skills Experience supporting programs, events, client engagements, or operations Excellent communication and stakeholder management capabilities High attention to detail and ability to manage competing priorities Success Metrics Timely and accurate execution of visit processes Quality of reporting and program administration Stakeholder satisfaction Compliance with operational standards and service levels .
