01Overview
Company Description
QDegrees Services is a business consulting and product innovation company focused on helping organizations elevate customer satisfaction, loyalty, and overall experience. The company combines innovative customer experience (CX) models with digitization and human intelligence to make CX simple and effective. QDegrees offers specialized consulting in customer journey mapping, voice of customer, research, contact center operations, and process re-engineering, along with ISO consulting and market research. Its portfolio includes multiple in-house SaaS products such as survey tools, interaction audit platforms, employee engagement solutions, HR management systems, and lead management tools. With over 60 clients, 160+ ongoing projects, and a growing expert team, QDegrees is expanding toward global leadership in customer experience strategy and deployment, driven by a commitment to Creating Happy Customers.
Role Description
This is a full-time, in office Project Manager Call Quality role based in Jaipur. The Project Manager will oversee call quality initiatives across client projects, ensuring that customer interactions meet defined performance, compliance, and experience standards. Daily responsibilities include planning and managing call quality audits, coordinating inspection and review of call records, and tracking project timelines and deliverables. The role involves working closely with quality analysts and operations teams, expediting resolution of quality issues, and preparing regular reports and insights for clients and internal stakeholders. The Project Manager will also contribute to continuous improvement by identifying trends, recommending process enhancements, and supporting training for contact center staff to optimize customer experience.
Qualifications
- Strong project management skills, including Project Management and Expediting, with experience in managing multiple call quality or CX projects.
- Experience as an Expeditor or in E .
