01Overview
Greetings for the Day
We are looking for a
Property and Casualty Insurance Delivery Manager
for one of our esteemed clients in
Pune and Gandhi Nagar
having experience into
US Property and Casualty Insurance , preferably in Personal lines Policy Administration process.
Experience : 5 - 10 +Years
CTC : Upto 10 to 15 LPA
Job Type : Permanent
Job Location : Pune / Gandhi Nagar
Work Mode : Onsite
Shifts : Rotational shift
Week Offs : 5 Days working, 2Days off
Job Description:-
Skills and Responsibilities
1) Manage and resolve client / internal day-to-day queries seeking assistance as required
2) Effective & Timely responses to all queries from both internal and external stake holders
3) Experience in managing Property and Casualty Insurance clients, preferably in Personal lines Policy Administration process
4) Monitor Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards working with under advice from key contact/stakeholders.
5) Identify and involve in process improvement initiatives
6) Deliver as per defined KPI's for the role - Maintain Quality and Turnaround standards
7) People Management - Staff mentorship, schedule adherance and addressing staff grievance
8) Strong Operations management skills to deliver to internal and external process requirement
Key responsibilities
Ensure smooth day to day operations and adherence to Service level agreements across processes
Build and maintain solid client relationships to ensure their expectations are met and exceeded
Identify areas for process improvement through continuous improvement methodologies and automation tools.
Manage and lead operations team ensuring they are trained,Motivated and aligned with business objectives
Ensure resource planning and allocation to meet workload demands
Define KPIs for staff , evaluate performance and provide appropriate feedback
\*We are looking for candidates who can join us within 30 days\ .
