01Key Responsibilities
Product Development & Engineering
Design and develop AI-powered customer service solutions using Contiinex speech analytics and voice bot technologies
Integrate Contiinex products into BFSI and Healthcare client eco-system
Create and optimize voice bot workflows and attributes for customer interaction scenarios
Develop Python-based applications and integrations for customer service automation
Build and maintain speech analytics pipelines for customer interaction analysis
Client Engagement & Solution Design
Work closely with US & India Enterprise clients to understand their customer service requirements
Translate business requirements into technical specifications for AI-powered solutions
Conduct technical demonstrations and proof-of-concepts for prospective clients
Support pre-sales & integration activities with technical expertise
Implementation & Integration
Deploy and integrate voice bot solutions into existing customer service infrastructures
Implement speech analytics tools for call center optimization and customer insights
Configure and customize Contiinex AI tools for specific industry requirements (BFSI/Healthcare)
Ensure seamless integration with CRM systems, telephony platforms, and other enterprise tools
Develop APIs and middleware for third-party system integrations
Quality Assurance & Optimization
Monitor and analyze performance metrics of deployed AI solutions
Conduct quality assurance testing for voice bot interactions and speech analytics accuracy
Optimize model performance based on real-world usage data and feedback
Troubleshoot technical issues and provide ongoing support for deployed solutions
Implement feedback loops for continuous improvement of AI systems
Required Qualifications:
Educational Background
B.Tech/B.E in Computer Science, Electronics, Information Technology, or related technical field
Advanced degree (M.Tech/MBA) preferred but not mandatory
Technical Skills:
Core Programming
3-5 years of hands-on Python development experience
Experience with RESTful API development and integration
Manage database operations, including schema design, optimization, and queries using MySQL/MSSQL.
Design, develop, and deploy cloud-based solutions, with a working knowledge of Azure/AWS/GCP deployments.
Hands-on experience with Docker for application deployment and scaling.
Experience with writing LLM prompts, and speech bot workflows.
AI & Speech Technologies:
Hands-on experience with voice bot development and deployment
Working knowledge of speech analytics tools and platforms
Familiarity with AI/ML tools
