01Overview
Role & responsibilities
The Quality Supervisor is responsible for ensuring that interactions or processes follow the criteria and standards of Global Quality & Customer Experience; Control and guide visibility of the implementation, performance and follow up of the Global Quality initiatives. Also, is responsible for assuring KPIs performance and consistency through quality processes. This is a high visibility role that interacts with Member Services, Member Operations and other GBS teams to create great working relationships. Responsible for supervision and coordination of all daily Quality & Customer Experience activities related to Data Analyst Quality operations. Responsible for leading, mentoring, and developing Quality staff and assisting them with documenting and responding to any quality-related issues that occur on the interactions with Distributorship may understand AI software and tools, enabling them to streamline the generation of conclusions.
HOW YOULL MAKE AN IMPACT:
- Lead, supervise and prioritize the work of Quality Data Analyst.
- Ensure the execution of the processes aligned and following the quality standards in the services offered by GBS.
- Collaborate with Member Services/Member Operations, to identify and implement corrective and preventive actions.
- Facilitate the creation of standards and goals for measuring the service offered or process.
- Generate insights that allow the standardization of processes within the GBS.
TEAM DYNAMICS:
- You will be part of a team specializing in Quality and Customer Experience, focused on offering our services in a team-oriented culture and always adhering to Ethics and Compliance, passionate about being Herbalife brand ambassadors.
LEADERSHIP AND SUPERVISORY RESPONSIBILITIES:
- Supervise a group of Quality, Data Analyst.
QUALIFICATIONS FOR SUCCESS: (Skills, background, and experience required for success)
Preferred candidate profile
- 7+ years
- Call Center Quality or Customer Experience management o .
