01Overview
a text-decoration: none; color: #464feb;tr th, tr td border: 1px solid #e6e6e6;tr th background-color: #f5f5f5;Job Description: Quality Analyst - Billing Center (Cloud)Role SummaryWe are looking for a Quality Analyst - Billing Center (Cloud) to ensure the accuracy, compliance, and quality of billing operations within a cloud-based billing environment. The role focuses on auditing billing transactions, validating processes, monitoring adherence to policies, and driving continuous improvement in billing accuracy and operational efficiency.Key ResponsibilitiesPerform quality audits on billing transactions, invoices, and adjustments within the Billing Center (Cloud) system. Review end-to-end billing workflows to ensure accuracy, completeness, and compliance with defined SLAs, policies, and regulatory standards. Identify billing errors, discrepancies, and process gaps; document findings and recommend corrective actions. Collaborate closely with Billing Operations, Finance, Product, and Engineering teams to resolve issues and prevent recurrence. Create and maintain quality metrics, dashboards, and reports to track billing accuracy and performance trends. Support root cause analysis and drive continuous process improvements to enhance billing quality. Ensure adherence to internal controls, audit requirements, and compliance standards. Participate in UAT/testing activities for billing-related changes, enhancements, and cloud deployments. Provide regular feedback, quality insights, and training recommendations to billing teams. Required Skills & QualificationsBachelors degree in Finance, Accounting, Business, IT, or a related field. 3-6 years of experience in a Quality Analyst or Audit role, preferably in Billing, Finance Operations, or SaaS environments. Hands-on experience with Billing Center platforms, preferably cloud-based billing systems (e.g., Guidewire BillingCenter Cloud, Zuora, SAP BRIM, Oracle Billing, or similar). Strong understanding of billing cycles, invoicing, payments, adjustments, and revenue recognition concepts. Experience working with QA frameworks, quality scorecards, and audit methodologies. Proficiency in data analysis using Excel, SQL, or BI tools (Power BI/Tableau is a plus). Strong attention to detail and analytical problem-solving skills. Excellent communication and stakeholder management abilities. Preferred QualificationsExperience in insurance, fintech, telecom, or SaaS billing domains. Knowledge of cloud platforms (AWS, Azure, or GCP) and billing integrations. Familiarity with compliance standards, internal audits, and regulatory requirements. Prior exposure to Agile/Scrum environments. .
