Quality Analyst

Job Description Quality Executive Location: Ekart Fulfilment Centre, Nagpur, Maharashtra Shift: Rotational (including night shifts) Reporting To: Quality Team Lead / Quality Manager Role Overview As a Quality Executive at Ekarts Nagpur facility, you will be at the centre of process excellence. You will own end-to-end process and product audits, lead root cause analysis, implement on-floor improvements, close non-conformances, and drive continuous improvement using Lean & Six Sigma methodologies. This is a hands-on role where you directly impact operational excellence across the supply chain. Key Responsibilities Process Audits & Quality Assurance Plan, conduct, and document process/product audits using established procedures. Maintain audit schedules and track Quality Audit metrics. Apply sampling schemes and QC tools to evaluate compliance. On-Floor Quality Control & Callout Resolution Highlight deviations in real time on the shop floor. Work with operations to resolve issues immediately. Drive corrective actions and document resolution efforts. Root Cause Analysis & Non-Conformance Closure Lead RCA for complaints and deviations using QC tools (5 Why, Fishbone, Pareto). Initiate and track CAPA to verified closure. Own NC closure process end-to-end. Process Improvement & Lean Six Sigma Execution Identify process gaps and propose improvements using DMAIC framework. Lead Kaizen events, 5S initiatives, and waste elimination projects. Implement optimization initiatives to reduce cycle time, defects, and costs. Data Reporting & Cross-Functional Collaboration Prepare quality reports with graphs, charts, and dashboards. Collaborate with Business Development, Customer Support, and Operations. Present metrics and improvement recommendations clearly to stakeholders. Required Qualifications Graduate B.E. (any discipline) or MBA. Freshers or 12 years of relevant quality/operations experience. Domain knowledge in Logistics, Courier, Warehouse, Retail, Manufacturing, FMCG, or FMCD. Technical & Analytical Skills QC Tools: 5 Why, Fishbone/Ishikawa, Flowcharts, Pareto, Control Charts. Lean Six Sigma fundamentals (DMAIC, waste elimination, process optimization). Yellow/Green Belt certification preferred (support available if not yet obtained). Proficiency in MS Excel (pivot tables, graphs, metrics tracking). Knowledge of sampling standards and statistical quality control (SQC). Strong RCA and CAPA management skills. Behavioral Competencies Strong communication and stakeholder engagement. High execution speed and bias for action. Continuous improvement mindset. Ability to multitask and manage competing priorities. Analytical problem-solving approach. Ownership mentality with end-to-end responsibility. Interview Assessment Areas Breadth & multitasking (case-based scenarios). Execution speed in real operations. Communication clarity and stakeholder focus. Problem-solving using RCA and Lean Six Sigma. .