Quality Analyst International Voice & Blended Process

Monitor and evaluate customer interactions for an international voice and blended process. ResponsibilitiesConducting quality auditsEvaluating calls and transactions against defined quality parametersMaintaining QA metrics and reportsIdentifying process and performance gapsProviding feedback to operations teamsSupporting process improvement initiativesEnsuring compliance with quality standardsStrong communication, analytical skills, and experience in international voice/blended process quality assurance are required. .