02Key Responsibilities
Call Monitoring: Listen to recorded
calls and evaluate performance
Complaint Analysis: Review of how
customer complaints are handled and resolved
Quality Scoring: Rate interactions
based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback & Coaching: Provide
feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and
highlight trends or recurring issues
Requirements
Required Skills:
Robust attention to detail
Good communication and listening
skills
Analytical thinking
Knowledge of QA (Quality Assurance)
processes
Familiarity with CRM or call-center
tools
Educational Qualification:
Minimum:- Graduate or above
Experience:- More than 1 year of experience in a similar role
Benefits
Salary Package & Other Benefits: -
Compensation: 15,000.00 - 20,000.00 per Month +PF+ESIC .
