01Requirements
Experience using GDS Sabre
2+ years
Must be at least 18 years old
Accurately perform observations
Previous call center experience with four (4) or more of the following:
Bachelors degree or equivalent experience
6 plus months experience as an inbound call center customer service representative
6 plus months experience as a mentor, trainer, or acting supervisor
6 plus months of previous quality assurance experience
Analytical and problem-solving skills
Ability to analyze and identify agent trending
Ability to assess individual and team performance
Strong written and verbal communications skills
Strong leadership skills
Highly productive
Excellent organizational and time management skills
High level of expertise in company and client policies, tools, applications, and practices
Experience with creating or compiling reports using various sources of data
Must be extremely detail oriented
Must be extremely articulate and present a professional image as this position will have contact with clients and other departments
Experience with standard business applications including MSOffice (Excel experience a must)
Strong team building and leadership skills focused on production-oriented goals
Able to manage multiple priorities in an ever-changing environment
Internal knowledge of TPUSA CSAT analytics processes
Excellent attendance history is required
Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks
Must not be on any step of the corrective process
Must score consistently above 90% on monitoring
Must have no less than 60 days of TP tenure.
Benefits:
TP offers benefits to you and your family.
Comprehensive health benefits, which may include medical, vision, and dental.
Employment Assistance Programs.
Health and personal time off (HPT).
Leave programs as eligible.
401(K) plans.
Life insurance.
Supplemental medical coverage.
Critical care insurance.
Pet insurance.
FSA plans.
Retailer discounts.
Culture of inclusion and diversity.
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