01Overview
Head Projects Quality, Business Excellence & Innovation
Function
- Projects / Business Excellence
Reporting To
- MD / CEO / Executive Director
Location
- Mumbai
Role Purpose
- Build and institutionalize a robust quality culture across the entire real estate project lifecycle.
- Drive excellence from design, approvals, construction, handover, and post-possession.
- Improve project quality, delivery predictability, and customer satisfaction.
- Promote innovation in construction methodologies, materials, and technology.
- Enhance brand differentiation through superior quality and operational excellence.
Key Responsibilities
1. Project Quality Management
- Establish quality standards for design, engineering, and construction.
- Review design coordination among Architectural, Structural, and MEP consultants.
- Standardize material specifications and quality benchmarks.
- Monitor execution quality across civil, finishing, MEP, and external development works.
- Implement stage-wise quality gates (Design Freeze, Mock-ups, Sample Flats, Pre-Handover Audits).
- Conduct periodic quality inspections and site audits.
- Ensure timely closure of Non-Conformance Reports (NCRs).
- Minimize rework, snag lists, seepage, water leakage, and maintenance defects.
- Drive continuous quality improvement across all ongoing projects.
2. Standardization & Process Excellence
- Develop and implement Project Execution SOPs.
- Establish standardized construction quality checklists.
- Implement snag management and quality tracking systems.
- Standardize consultant coordination protocols.
- Define uniform handover and possession standards.
- Develop standard BOQs, specifications, and material standards.
- Benchmark quality practices across luxury, premium, redevelopment, and affordable housing projects.
- Drive process standardization across all project sites.
3. Customer-Centric Quality
- Strengthen Voice of Customer (VOC) across the customer lifecycle.
- Monitor quality from booking thro .
