01Overview
You are seeking an experienced professional from the insurance industry to join the team as a Quality Assurance and Training Specialist. Your ideal candidate will have a strong background in insurance operations, a passion for knowledge sharing, and expertise in ensuring quality standards across processes.- Conduct training sessions for new hires and existing employees on insurance products, processes, and compliance.- Monitor and assess the quality of calls, processes, and customer interactions to ensure adherence to company and industry standards.- Provide constructive feedback and coaching to team members to improve performance.- Collaborate with management to identify training needs and implement quality improvement initiatives.- Ensure compliance with insurance regulations and company policies at all times.Qualifications & Experience- Proven work experience in the insurance sector (minimum 2 years).- Prior experience in training, quality assurance, or process auditing.- Strong knowledge of insurance products, industry guidelines, and compliance requirements.- Excellent communication, presentation, and interpersonal skills.- Ability to identify skill gaps and design effective training interventions.- Detail-oriented with strong analytical and problem-solving skills.The company is based in Lucknow, Uttar Pradesh, and the job type is Full-time. Work Location is in-person., .
