01Overview
Quality Assurance Manager
Robinson is looking for Quality Assurance Manager to join our team. In this role, you will be leading quality control, improvement, and process implementation across operations in a Global Forwarding division. You will be accountable for driving continuous improvement to meet operational standards established by the Regional Operations program, along with branch- and region-specific initiatives. Your responsibilities include measuring performance, developing improvement plans for branches, ensuring consistency in structure and processes, and contributing to global, regional, and branch initiatives.
Company representative for all matters of quality and standards with heavy focus on industry verticals (healthcare, pharma, automotive and similar)
Responsible for the design, implementation, revision and enforcement of corporate quality standards and methods.
Ensure quality methods and processes are in place and effective
Coordinate quality improvement initiatives and preventive measures
Design and implement use of statistical data to predict trends and improve overall product quality and system effectiveness
Design and implement use of root-cause analysis to properly identify needed process improvements and corrective actions
Update and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standards
Lead the reduction of Cost of Quality and internal waste
Lead internal and external Quality System audits in conjunction with global operations network
Interface with supplier and customer quality representatives
Ensure branch level compliance with QMS standards (ISO 9001:2015; Support branch staff with GDP quality risk assessments, using Validaide
Conduct internal audits/self-inspections against QMS procedures, at branch level, as assigned
Assist with QMS SOP coaching (post initial training)/provide support at branch level
Monitor Dashboards (Training Matrices, Approved Suppliers, etc) within the QMS platform, to ensure continuing compliance within agreed parameters
Ability to be a team project/task participant and/or key owner
Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs
Interface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancements
Create, monitor, and update project plans, deliverables, and executive summaries as applicable
Quality Implementation:
Support Implementation of new business and process
Bachelor's degree from an accredited college or university
Minimum 5 years of industry experience or equivalent knowledge
Proficient in Microsoft Office Suite of programs
Skilled in process analysis
Data driven
Effective listener and communicator with strong technical writing skills
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. Group Mediclaim Policy (GMC)
Group Personal Accident (GPA) policy
Covid-19 related coverage and reimbursement
Group Term Life (GTL) Insurance Plan for employees
Employee Stock Purchase Plan (ESPP)
Flexible work arrangements
Paid Privilege, Casual and Sick Leaves
Paid Public Holidays
Paid time off to vote
Reward & Recognition Program
Wedding Allowance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and team-building opportunities
Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. This information may be used for diversity reporting purposes in accordance with applicable local law. .
