Job Title: Quality Assurance Executive
Department: Quality Assurance
Location: Mumbai Mira Road, Kashimira
Reporting To: Quality Assurance Manager / Operations Manager
Job Summary
The Quality Assurance Executive is responsible for ensuring that all food prepared and delivered by the catering company meets the highest standards of food safety, hygiene, quality, and regulatory compliance. The role involves monitoring production processes, conducting inspections, maintaining documentation, and ensuring compliance with FSSAI, HACCP, GMP, and company quality standards.
Key Responsibilities
- Monitor food preparation, production, packing, and dispatch processes to ensure compliance with quality standards.
- Conduct inspections of raw materials, semi-finished, and finished food products.
- Ensure compliance with FSSAI regulations, HACCP principles, GMP, GHP, and company SOPs.
- Perform daily hygiene and sanitation audits of kitchens, production areas, stores, vehicles, and equipment.
- Monitor food temperatures during receiving, cooking, holding, chilling, transportation, and service.
- Verify cleaning and sanitation schedules are followed and documented.
- Maintain quality records, temperature logs, pest control records, and audit documentation.
- Investigate customer complaints related to food quality or safety and implement corrective and preventive actions (CAPA).
- Coordinate with Production, Procurement, Stores, and Operations to resolve quality issues.
- Conduct food safety and hygiene training for kitchen and service staff.
- Support internal, customer, and regulatory audits and ensure timely closure of audit observations.
- Monitor shelf life, FIFO/FEFO practices, and storage conditions.
- Assist in developing and updating SOPs, quality manuals, and food safety procedures.
- Ensure compliance with personal hygiene standards and use of PPE by all staff.
Qualifications
- Bachelor's degree or Diploma in Food Technology, Food Science, Microbiology, Hospitality, or a related field.
- HACCP, Food Safety, or Internal Auditor certification is preferred.
Experience
- 2-5 years of experience in Quality Assurance within catering, central kitchens, food manufacturing, airline catering, institutional catering, or hotel kitchens.
Required Skills
- Strong knowledge of FSSAI regulations, HACCP, GMP, GHP, and food safety management systems.
- Excellent inspection, auditing, and documentation skills.
- Good analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Excel, Word, and quality reporting.
- Ability to work under pressure and manage multiple tasks.
Key Performance Indicators (KPIs)
- Compliance with food safety and hygiene standards.
- Internal and external audit scores.
- Customer complaints related to food quality and safety.
- Timely closure of CAPA.
- Accuracy of quality documentation and records.
- Reduction in food quality deviations and wastage.
- Staff compliance with hygiene and food safety practices.
