Quality Assurance Specialist (Call Center)

Develop and implement quality control policies and procedures to ensure that our products meet established standards and requirements Collaborate with cross-functional teams to establish quality standards and monitor compliance Conduct regular audits and inspections to ensure adherence to quality standards Identify areas for quality control improvement and implement new methods accordingly Train and guide staff in quality control and improvement strategies Prepare and present quality reports and metrics to senior management Ensure compliance with industry and internal regulations and standards Participate in the review and analysis of customer feedback and product defects to drive quality improvementsAdditional duties as assigned Position Requirements/ Skills: Bachelor's degree in business administration, healthcare administration, or related field 3+ years of experience as a Quality Assurance Specialist or similar role in the healthcare industry, preferably in a medical group or clinic setting Strong knowledge of quality assurance principles, methodologies, and tools Familiarity with healthcare regulations and accreditation standards (e.g., HEDIS, HIPAA, CMS, Joint Commission) Excellent analytical and problem-solving skills, with the ability to interpret data and identify trends Proficient in using quality management software and toolsProficient with arenaflex Suite (Drive, Docs, Sheets, Slides) and arenaflex Office (Word, Excel, PowerPoint) for real-time collaboration Physical

Ability to remain in a stationary position, often standing or sitting for prolonged periods of time Communicating with others to exchange information Repeating motions that may include the wrist, hands, and/or fingers Assessing the accuracy, neatness, and thoroughness of work assignedMust be able to lift at least 15lbs at times Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Is able to work within our Better Health environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Demonstrated ability to handle data with confidentiality Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Excellent written and verbal communication skills; must be comfortable communicating with internal and external stakeholders, providers, and health plans Strong interpersonal and presentation skills Strong critical thinking and problem-solving skills Must be results-oriented with a focus on quality execution and deliveryAppreciation of cultural diversity and sensitivity toward arenaflex patient populations #LI-Remote Apply tot his job Apply tot his job Apply tot his job Apply To this Job Company : careerbox.42web Salary : Work from home .