Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the development and implementation of quality assurance processes to ensure consistent delivery standards. Facilitate communication between cross-functional teams to align quality objectives with project goals. Mentor junior team members to foster professional growth and enhance team capabilities.
Professional & Technical Skills:
Must To Have Skills: Proficiency in Genesys Voice Platform. Strong knowledge of quality assurance methodologies and testing frameworks related to voice platform technologies. Experience in designing and executing comprehensive test plans and strategies for complex software systems. Ability to analyze and interpret test results to identify defects and areas for improvement. Familiarity with defect tracking tools and test management software to streamline quality processes. Excellent problem-solving skills with a focus on delivering scalable and effective quality solutions.
Additional Information:
The candidate should have minimum 5 years of experience in Genesys Voice Platform. This position is based at our Chennai office. A 15 years full time education is required. .
