01Overview
Reports into :
Senior General Manager-Process Excellence
Job Responsibilities :
(Must have)
Identify and mentor Six Sigma & Lean projects, ensuring successful
implementation and continuous improvement.
Lead business transformation initiatives by analyzing existing processes,
identifying areas for Automation, Optimization and implementing effective
strategies, roadmap for execution.
Conduct value stream mapping and process mapping exercises to identify waste,
bottlenecks, and opportunities for process improvement.
Manage large-scale transformation engagements, ensuring effective coordination
among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring
seamless execution
Develop and implement strategies to drive operational excellence, enhance
customer satisfaction, and improve overall business performance, as aligned to
organization goals.
Foster a culture of continuous improvement by promoting best practices,
providing training, and encouraging employee engagement.
Collaborate with clients, understanding their requirements, and ensuring
successful project delivery while maintaining robust client relationships.
Provide guidance and coaching to team members on lean principles, Six Sigma
methodologies, and process improvement techniques.
Job Responsibilities :
(Desired)
Mentor and develop team members, providing guidance and support for their
professional growth.
Contribute to the development of process excellence frameworks and
methodologies, leveraging industry best practices and emerging trends (Tech &
Non-tech).
Criteria :
(Must have)
Six Sigma Black Belt certification, Any Graduate or Post Graduate degree
Extensive hands-on experience in process excellence, Automation lifecycle and
Transformation within the BPO industry, preferably in the BFS segment
Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches
Strong client-facing and client management skills, with the ability to build
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