01Overview
To manage collections field and tele-calling team Recover dues of delinquent customer as per allocation through inhouse or agencies as per given targets and as per RBI guidelines and as per process policies laid down by the organization within set timelines.
Review collection teams on various parameters and ensure unit s objective is uncompromised
Monitor performance of field telecalling teams and address performance deficiencies.
Flow Recovery rates to be tracked.
Ensure inventory management through resolution, roll back, normalization for the bucket and take proactive steps to control/ reduce inventory for the bucket/location
Person will need to visit customers directly for the collection purpose including spoke location visits
Will need to ensure utilization of Legal tools in the collection process.
Providing detailed MIS to his superior and ensuring implementation of best collection strategies
Coordination with OPS, Sales IT department.
Appointment and retaining vendors right vendor.
Training / Mentoring to team/s wherever is required. .
