Recovery Agent

Company Description Banking Collection & Recovery Department focuses on effective management of overdue accounts and recovery of outstanding balances to support the financial health of the organization. The department works closely with internal banking teams to ensure adherence to regulatory and compliance standards. Team members use structured processes, data-driven insights, and customer-centric approaches to resolve delinquent accounts. The environment emphasizes professionalism, ethical practices, and continuous improvement in collection strategies. Role Description The Recovery Agent is a full-time, on-site role based in Delhi, India, responsible for managing and recovering overdue debts from individual and business customers. The role involves contacting customers through phone calls, emails, and in-person meetings to negotiate payment plans, settlements, or restructuring options while maintaining a professional and respectful approach. The Recovery Agent reviews account histories, analyzes financial information, and updates records in the banks systems to ensure accurate tracking of recovery efforts. The role also includes coordinating with internal teams such as finance, legal, and customer service to resolve disputes, address customer concerns, and ensure compliance with relevant banking and regulatory guidelines. The Recovery Agent is expected to meet recovery targets, follow established procedures, and provide clear documentation of all interactions. Qualifications Strong debt collection skills, including experience in negotiating payment terms and managing delinquent accounts.Analytical skills to review account data, assess repayment capacity, and identify appropriate recovery strategies.Effective communication and customer service skills to interact with customers professionally and handle sensitive conversations.Basic understanding of finance and banking processes related to loans, credit, and collections.Ability to work on-site in Delhi, India, and collaborate with cross-functional teams such as finance and legal.Proficiency in using CRM or collection management software and standard office applications.Strong organizational skills, attention to detail, and ability to manage multiple accounts and priorities.Prior experience in collections, recovery .