01Overview
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence WNS core differentiator with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Manage accounts receivable portfolio of assigned accounts.
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Transmit customer invoices via EDI / customer portal
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates
Send e-mail notifications, demand letters for payment to customers.
Identify issues attributing to account delinquency and discuss them with management
Develop and maintain strong customer relations
Provide timely follow-up on payment arrangements.
Works with internal and external personnel to resolve issues and disputed items.
Monitor customer accounts on a regular basis for past due balances
Reconcile customer payments and account transactions, includes speaking, emailing and corresponding with the customer regarding reconciliation of the receivables items as necessary
Keep accurate records of all customer communications in SAP and follow-up with manager if there are any issues that need their attention.
Prepare reports to for management as requested
Process adjustments and write-offs
Active participation in driving results to meet individual, team, and department objectives
Performs other duties and assumes accountabilities, as assigned by the Accounts Receivable Supervisor
Qualifications
The ideal candidate for this position will have an experience between 3-5 years of corporate collections experience including interaction with a large customer base
Should have worked on SAP as end user
Strong Communication, Problem Solving And Analytical Skills Required.
Good understanding of basic accounting principles
Must have attention to detail with an eye for accuracy.
Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
Bachelor degree in Finance, Accounting or Business Administration .
