01Overview
Job Summary:
Everyone gets sick, but not all of us have equal access to state-of-the-art care. Included Health
levels the playing field. Inspired by the century-old practice where doctors gather to discuss the
most difficult cases they face, Included Health uses technology to expand on this esteemed
tradition. We connect members, electronically and in-person, to recognized experts from world-
leading medical institutions, whether across the continent or around the corner. We multiply the
impact of the best doctors in the nation, and dramatically improve the quality of care for
consumers-all while materially reducing the total cost of care for insurers and employers.
Our team members genuinely enjoy working with each other-whether it is helping our latest
member find the right physician, going out to happy hour, or collaborating on our latest product
innovation. We work hard to support one another. We are only missing one thing.you.
Referral Support Advocates work alongside our entire Care Team to lead our mission in finding our
members high quality providers for in person (and virtual) visits. If you are a task-oriented
individual with a solid interest in making a real difference in member lives, we want to hear
from you.
Each member deserves world class service from their Care Team and access to high quality
doctors for their health care. We are looking for someone who goes above and beyond to find
the highest quality providers for our members to see .
In Your First 30 Days:
- Onboard with the Included Health team and engage in internal learning and training
- Demonstrate knowledge of proprietary software and other required technology
- Immediately make an impact for our members by managing Concierge Referrals and selecting the highest quality provider that meets members needs
- Get to know your team members - catch up over lunch, shadow, and attend team outings
In Your First 60 Days:
- Demonstrate your proficiency in running Concierge Referra .
