01Overview
Recovery Strategy : Develop and implement regional recovery strategies aligned with organizational goals. Portfolio Management : Monitor delinquent accounts, prioritize recovery efforts, and ensure timely resolution. Team Leadership : Lead, train, and motivate recovery officers, field staff, and collection agencies. Compliance Oversight : Ensure adherence to RBI guidelines, company policies, and ethical recovery practices. Agency Coordination : Manage external recovery agencies, monitor performance, and enforce contractual obligations. Performance Tracking : Analyze MIS reports, track KPIs, and present recovery performance to senior management. Customer Engagement : Handle escalated cases, negotiate settlements, and maintain professional customer interactions. Risk Mitigation : Identify high-risk accounts and implement preventive measures to minimize losses. .
