Regional Customer Experience Executive

Plan & execute customer engagement activities (events, celebrations, store activations)Manage vendors (event agencies, hotels, collateral partners)Monitor in-store customer touchpoints and experience standardsDrive customer connect programs (birthdays, anniversaries, premium segments)Identify dormant customers and support reactivation strategiesEnsure adherence to customer service SOPs across storesConduct training on grooming, etiquette, and service standardsPerform store audits and track compliance metricsHandle customer complaints and monitor CRM (Encircle) data

Graduate/Postgraduate25 years in customer experience / retail / salesStrong stakeholder management & interpersonal skillsHigh customer centricity and execution focusKey Skills: Customer Experience, Retail Operations, Store Audits, Customer Engagement, CRM, Vendor Management, Training & Development Work Experience As per the JD .