01Overview
Job RequirementsJob Title Regional Collection Manager-Consumer Loans and Cross SellPlace of work - MumbaiBusiness Unit - Retail BankingFunction CollectionsJob PurposeThe role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for maintaining credit portfolio in the designated region. It involves administration of corporate policies and procedures and ensure that front delinquencies are minimized. The role bearer is required to establish relationships inside and outside of the organization on opportunities to create value and has end to end collection responsibility for the collections of the region allocated contributing to the larger organizational objectives of the bank.This is a critical role that has a direct impact on the financial institutions budget planning.Roles & ResponsibilitiesResponsible to handle a region for collection of loan productsIdentifying and developing measurement standards for the improvement of performance and operational effectiveness of the collections team in the regionRecommending resolutions to ensure end goals are met and NCL is maintained / achieved as per requirementEnsuring that NPAs of the region are kept at minimum trigger levelsReview of agency management and analyzing the feedbackPersonal visits to High value cases which are not able to handle through normal channelsConstructively maximize returns on each pool cut and focus on lower delivering cutsIdentification of training requirements and systematize staff trainingWork in close collaboration with the business and support team for speedy redressal of all issuesRecruit, train and assist in development of team members for achieving the region targetWorking closely with legal counsel, various levels of management, or other local authorities on sensitive collections situations.Aggregate information about competitor policies, determine a suitable collection policy and trigger mechanism for catering to the target customer from a regional perspectiveEnsuring teams adherence to the defined processes and policies while dealing with delinquent customersManagerial & Leadership ResponsibilitiesRecommend process changes in order to improve service efficiency and quality across the assigned regionRecommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer serviceLeverage in-house synergies through collaboration with internal stakeholdersEducational QualificationsGraduate AnyPost Graduate AnyExperienceMinimum of 09-12 Years of relevant experience in Collections .
