01Key Responsibilities
Monitor and investigate suspected fraud cases across education loan applications and related processes.
Conduct field investigations for high-risk cases, document findings, and recommend appropriate actions.
Identify emerging fraud patterns, modus operandi, and regional fraud trends.
Develop and implement fraud prevention strategies and control mechanisms across branches.
Review loan files, KYC documents, income proofs, employment verification, property documents, and other customer credentials for authenticity.
Coordinate with Sales, Credit, Operations, Collections, Legal, and Compliance teams to resolve fraud-related issues.
Ensure timely reporting of fraud incidents and maintain comprehensive investigation records.
Conduct root cause analysis of fraud cases and recommend corrective and preventive actions.
Drive fraud awareness sessions and training programs for branch employees, sales teams, and channel partners.
Monitor third-party vendors, verification agencies, and business associates for adherence to fraud prevention guidelines.
Support internal and external audits relating to fraud risk management.
Ensure compliance with regulatory requirements and internal fraud risk policies.
Prepare periodic MIS, dashboards, fraud trend analysis, and management reports.
Key Skills & Competencies
Strong analytical and investigative skills.
Knowledge of retail lending and fraud risk management.
Understanding of KYC, AML, and regulatory guidelines.
Experience in document verification and forensic review.
Excellent stakeholder m .
