Regulatory Compliance Consultant I

** - Resolve escalated complaints from regulators, nodal offices, and internal teams with speed and accuracy. - Ensure adherence to grievance redressal policies and initiate corrective actions as needed. - Conduct root cause analysis (RCA) and submit action plans for complaint resolution. - Respond to regulatory queries with clarity and completeness. - Maintain high service quality and customer satisfaction through empathetic and responsible handling. - Collaborate with internal departments to drive faster resolution and reduce complaint escalations. **Secondary

** - Identify process gaps and suggest improvements based on RCA findings. - Address audit and inspection queries related to grievance handling. - Support initiatives aimed at improving brand image and customer trust. **

** - Graduate in any discipline, postgraduate preferred. **Experience:** - Approximately 23 years in customer service or grievance redressal, preferably in banking or financial services. **Skills and Attributes:** - Excellent written and verbal communication skills. - Strong problem-solving and analytical abilities. - Familiarity with CRM systems and regulatory frameworks. - Ability to multitask, prioritize, and manage time effectively. - Empathetic, accountable, and customer-focused mindset.