01Responsibilities
- Ensure seamless customer onboarding by ensuring best in-class customer servicing standards and processes, and develop deep relationships to become the client's banking partner of choice.
- Understand client needs, business, and sector characteristics.
- Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank's policies.
- Accountable for customer acquisition, due diligence, and recovery.
- Ideate to create diversified revenue sources for wholesale banking and facilitate campaigns to increase customer penetration and acquire high quality clients.
- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
- Gather and leverage market intelligence to incorporate best practices.
- Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.
- Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.
- Create and deploy strong mechanisms that can constantly measure and monitor customer satisfaction and envision changes to existing processes to improve specifications and performance.
- Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business. .
